Sally Jo Privacy Policy
Last Updated: November 22, 2025
This Privacy Policy forms part of the Terms of Service and incorporates all defined terms therein.
Sally Jo provides an assortment of digital marketing tools, including but not limited to email, SMS messages, MMS messages, customer relationship management (“CRM”), form and website page building tools, and customized marketing services to businesses, nonprofits, and other organizations. Our platform helps business clients communicate with their customers across multiple digital channels and better understand how those customers respond to our clients’ content.
This Privacy Policy (“Privacy Policy”) explains how Sally Jo and its related entities collect, use, share, disclose, and process information from website visitors, current clients, and prospective clients (“clients” or “you”) regarding our Services. Sally Jo understands that our client data — including email addresses, messages, and campaign activity — belongs to the client. As a service provider, we process data solely in accordance with client instructions, Terms of Service, and this Privacy Policy. For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual.
This Privacy Policy does not apply where we process personal information as a data processor or service provider as a third party. When Sally Jo acts as a third party, the privacy policy of our clients who use our Services applies instead of this Privacy Policy.
We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. By continuing to use the Services after an update is posted, you agree to the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
Sources of Personal Information
We may collect personal information about you from the following categories of sources:
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Directly from You - You agree that we may collect information when you create an account with Sally Jo, use our Services, or otherwise communicate with us. We may collect information you submit or upload through the Services, such as files, forms, messages, or content you create using our platform.
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Cookies and Tracking Technologies - How we handle cookies and tracking technologies is discussed in a later section of this Privacy Policy.
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Internal Affiliates - We may receive information from internal affiliates, service providers, and other tools we use to operate and manage our business.
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Third-Parties - We may collect information from third-party data providers, business and marketing partners, analytics services, ad networks, ad agencies, advertisers, and publicly available sources or licensed data.
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Social Media and Content Platforms - We may collect information if you access our services through a third-party login or interact with us on any social media or content platform.
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Device and Usage Data – We may automatically collect information about the devices you use to access our Services, including IP address, browser type, device identifiers, and usage logs.
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Customer Support Interactions – We may collect information you provide when you contact us for help, including chat logs, call recordings (where permitted), and case history.
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Connected Applications and Integrations – If you connect your account to third-party apps or services, we may collect data from those integrations as permitted by your settings or authorizations.
Information We Collect from You
When you visit our website or application, interact with our platform, register for an account, or purchase our Services, we collect your personal information to further our legitimate business purposes.
The information collected from you is listed as the following categories and examples:
Identifiers
Name, address, phone number, email address, job title, employer name, and other similar identifiers; other information you give consent or provide to us to see when interacting with us.
Commercial Information
Information relating to your purchase and use of our Services, such as type of service package.
Financial Information
Payment information that you provide to us when you purchase our Services.
Network Information
IP address, browser type and version, type of device you use, operating system version, device identifier, geographic location, and other information regarding your interaction with our website, application, or advertisements.
Online Tracking Tools
Web browser cookies, web beacons, pixels, and other similar technologies.
Communications and Interactions
Information that you may provide during your telephone conversations with us, which we may monitor or record, or in other forms of communication such as email, short message services and/or multimedia services and virtual chatbots and the third party technology used to operate the chatbots.
Surveys
Surveys completed by you for our research purposes.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, and any other lawful purpose. We use your data to provide you with insights to maximize your benefit from using our platform.
We may also use the information we collect for any legitimate business purpose, including but not limited to:
-Support your access and use of our Services, process transactions, and transfer to you information regarding any transaction conducted with us;
-Deliver to you technical notices, updates, security alerts, and support and administrative messages;
-Respond to your questions, comments, and requests and provide customer service;
-Send information that, in our opinion, will be of interest to you;
-Monitor and analyze activities related to our Services;
-Detect security incidents and safeguard against malicious or illegal activity;
-Identify and repair technical errors impairing the platform’s appearance and functionality;
-Detect, prevent, and investigate fraudulent transactions and other illegal activities;
-Perform research & development for the platform’s technical advancement;
-Personalize our Services and provide advertisements, features, and content that aligns with your interests;
-Comply with all applicable legal and financial obligations; and
-Perform activities to ensure or improve the quality and safety of a service owned or produced by us.
Sharing and Disclosure
WE DO NOT SELL OR RENT YOUR PERSONAL INFORMATION. We may share your information with service providers, including but not limited to cloud hosting platforms, payment processors, and SMS gateways to support our operations. We may also share data with third-party tools integrated into our platform, comply with legal obligations or enforce our rights, and disclose information in connection with a business transaction such as a merger, acquisition, or asset sale. In the event of a business transaction or sale, your personal information will be transferred to the new owner.
Your Rights and Options
As a client, you are allowed to update or delete your account information at any time by logging into your account or contacting a Sally Jo tech support specialist.
You may request to have your account paused or canceled. Upon cancelling your account, we reserve the right to immediately delete your account data. We may also retain your personal information for any lawful purpose.You may opt out of marketing emails by using the unsubscribe link provided within. You can also manage your cookie preferences through your browser settings. If you wish to access, correct, or delete any of your personal information, you can do so by contacting us directly. You may also deactivate your account at any time.
User Account Data
We retain your information for business purposes or to comply with legal obligations. You may request deletion of your account and data at any time.
Cookies
A cookie is a small file placed on your device by a website to store information that helps improve your browsing experience and allows certain website features to function properly.
We use cookies to remember user preferences, see which pages people visit, show ads that match user interests, check how well ads are doing, and help improve the website experience. While you can reject or remove cookies from your web browser, doing so could hinder the availability and functionality of our Services.
Promotional Communications
We send promotional communications to share updates, offers, and information about our products or Services. You may opt out of receiving promotional emails from us by clicking the "unsubscribe" link at the bottom of every email sent by us, or by contacting a Sally Jo tech support specialist. If you opt out, we may still send you emails about your account or ongoing business services.
Third-Party Messaging Service
We will not share your customers’ opt-in to an SMS short code campaign with a third-party for purposes unrelated to supporting your customers in connection with that campaign. We may share your customer’s data with third-parties that help us provide the messaging service, including but not limited to platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Children’s Privacy
Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will delete it promptly. If you believe that a child has provided us with personal information in violation of this Privacy Policy, please contact us at support@sallyjo.com so we can take appropriate action.
Additional Disclosures
We may disclose the data to our affiliates. If we do so, their use and disclosure of your customer’s data will be subject to this Privacy Policy.
Security
We use technical and organizational safeguards, aligned with industry standards, to protect the personal information we hold from unauthorized access, misuse, loss, alteration, or disclosure. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions about this Privacy Policy, contact us at support@sallyjo.com
We do not have a direct relationship with the individuals or business entities our clients contact. If you are an individual contacted by one of our clients and want to manage your personal information, please reach out to them directly. Sally Jo does not control how our clients collect or use data on their end.